Call Completion Suite


People need to stay in touch even when they’re not available. Whether its consumer or business use, voicemail has   become an expected service by wireless subscribers so they can receive and   retrieve their   messages at any time and from anywhere.


PROTEI Call Completion Suite is intended to maximize number of successfully completed calls   in Operator’s network by capturing of all unsuccessful calls that usually cannot be successfully completed due   to different reasons.


Solution includes several services allowing Operator to suite needs of different segments of Operator’s subscriber base.


PROTEI Call Completion system is  a  cost-effective,  high performance and  scalable solution, with a wide range of features to suit both  new and existing mobile  operators  that could be  introduced both  as an addition to existing voicemail system or as standalone service packet.     Solutions    integrated with voicemail system are also available.


The following services can be implemented basing on this platform:


- Missed Call Notification

- Notify Me

- Call Completion

- Video Call Completion

- Video/Voice SMS

- Comfortable Jump

- Call Collect (Pay4Me, Sponsored Call, Call for the Called party expenses)

- Voice Video Mail

“Who called” / ”Notify Me”

PROTEI Missed Call Notification System (“Who Called”) is intended for  giving  information about the calls  that  were missed by the subscribers, during the period when they were unavailable, by  sending SMS  with the  list  of telephone numbers from  where the  calls  were originated. It also can notify the calling party when the recipient is back to the network or when it becomes available for the   incoming calls   (the “Notify Me” sub-service). Deployment of the solution increases successful call share that directly increases operator’s revenues.


PROTEI Missed Called Notification System can be deployed as an addition to existing voicemail system or standalone service package.  Solutions integrated with   PROTEI voicemail system are also available.


Key Benefits:


-Flexible subscribers’ profile management

-Useful WEB-administration tool

-Easy integration with Operator's infrastructure

-Wide range of additional features suit both new and existing mobile operators

-Efficient working with CDR and statistics


Video Call Completion


With  PROTEI  Video  Call Completion solution Operators can  seriously increase video  call success ratio  that  is usually  low due   to  many   technical reasons and terminal compatibility issues. Video Call Completion platform may either convert 3G video calls into legacy 2G voice calls or capture the call as MMS and forward captured message to the subscriber then.

Voice SMS


PROTEI Voice   SMS   system is a carrier class asynchronous Short Voice Messaging Service that works across operators and networks. This is a talk and listen messaging alternative to the ‘type and read’ text messaging service provided by SMS.


Store and forward voice applications complements and enhances the revenue generation capacity of the investment already made in network resources such as voice circuits, SMS-centers and prepaid/billing systems.


Voice SMS technology provides the ability to interconnect between operators that allows easily increasing of service penetration across operators and countries. Operator can bill the service according to its business model. “Per message” billing like SMS leading to simplicity and faster adoption with just one rule added to rating engine. Service will work on all existing handsets. It doesn’t require any handset upgrade that allows covering the entire subscriber base.  Service works across all networks like 2G, GPRS, CDMA and 3G that makes him even more  universal than standard SMS.

Simple user interface without any complicated navigation requires minimal user experience.

Voice-Video Mail System


PROTEI Voice/Video mail System provides an opportunity for subscribers to receive messages in mailbox and retrieve them anytime and anywhere: from home network and roaming networks, from own mobile phone and other phone numbers (e.g. fixed phone).


In additional to traditional VoiceMail functionality PROTEI system supports a number of innovative opportunities which raise convenience of service usage for subscribers and promote generation of additional revenues for Operator:

  • Enhanced new mail notification system (via SMS, E-mail, voice call)
  • Voicemail-to-MMS and Voicemail-to-Email message forwarding
  • Immediately Call back to the message sender from Voicemail voice menu.


Video mail subsystem deployment will dramatically increase traditional voicemail functionality for 3G users and provide the following opportunities:


  • Capturing video calls when called 3G/4G subscribers is unavailable or out of 3G/4G coverage. Caller has possibility to leave video message in the subscriber’s mailbox;
  • Previewing and Retrieving of stored video messages by recipients when returning to 3G networks.
  • Possibility to get video message as MMS or E-mail.
  • Recording and uploading subscribers personal video.


The solution supports SS7, PRI and SIP, that allows efficiently deploy the platform across the IMS/NGN networks.


Voice Video Mail system is updated solution, which helps to generate additional traffic increasing operator’s revenues.

Call Collect


It is a typical situation when subscriber trying to make urgent and important call but network rejects this call due to insufficient balance on subscriber’s mobile account. Such calls form more or less visible part in statistic of any mobile network. On the other hand it  is  highly  probable that   person to whom  the  caller  is trying  to call will recall  him if the  caller  will have possibility to inform the  caller somehow about this  situation. Mobile Operator that will give to its subscribers such possibility will get more revenues instead of money loss.

With PROTEI Call Collect system Operator can easily provide this opportunity to all its subscribers. The solution oriented to Operator’s private customers gives them unique possibility to be reachable when their balance is not enough to make outbound calls. 


PROTEI Call Collect  solution allows subscribers to   request any  subscriber in any mobile network to recall  him or to recharge his  account or  to  make a  calls   to  destination subscriber when  all call  expenses are to  be paid by called party.


The system supports several additional features such as:


-counters/limitations (to avoid malicious service usage and possible pushing B-party);

-prepaid/postpaid distinguishing (to limit service usage for prepaid subscribers only);

-forced location determination (to ensure correct A-party location determined system);

-“white”/”black” lists (to deliver service with more convenience).

Virtual Office

PROTEI Virtual Office Server provides universal solution for PBX-like and FMC services for small/medium corporate customers (Virtual Number, Virtual Call Center, and Virtual Private Network).

Service provides intelligent termination hunting functionality for mobile subscribers. The service is triggered when the subscriber from any network calls to the service or the customer’s number. Mobile agents provisioned for a specific customer are all monitored and the incoming call is routed to the most suitable agent based on the predefined hunting rules (depending on CgPN, calling and called party location, time schedule etc). Self-service WEB based administration toolkit is available for Virtual number customers. The system supports a number of additional options (IVR, Fax-to-Email etc.) that increase attractiveness of service.

PROTEI Virtual Office Server allows mobile operator to increase revenue providing demanded services for small and medium companies.


Key Benefits:

-Comprehensive online interface

-Powerful administration systems

-Integration with Location Based Services Enabler

-Massive revenue-generating potential

-Horizontally scalable

-Flexible scalability

-SNMP alarm indication

-Embedded CDR

-IMS Compatible

Call Back


PROTEI Call Back Server provides convenient and efficient way to access the telecommunications services for non-CAMEL roaming subscribers. Calls can be ordered by sending SMS or USSD messages. System supports flexible routing functions, powerful policy management (including subscriber location analysis) and open interface (CAMEL, DIAMETER or XML) for integration with the third party Prepaid platforms.

Seamless callback option enables to increase service usage convenience for the Customers. Using standard CAMEL capabilities system helps subscriber to avoid the necessity to use complicated USSD sequences to invoke the service. With seamless option the user can dial the called number as usually; system will automatically convert such call into callback.


Key Benefits:


-SMPP for requests from SMS/USSD gateway

-Internet call requests by email or web interface

-SMS-alert to calling party if call cannot be made

-Trouble-free integration with Operator's infrastructure

-Flexible WEB-administration tool

-Statistics and CDR logging

Personal Ring Back Tone & Video Ring Back Tone


Ring Back Tone is one of the most popular VAS during last 5 years. Its penetration is still visibly growing and generating stable income for Operators. PROTEI Private Ring Back Tone server allows Operators deploying PRBT service being one of the most popular last generation content services. This service gives to the operator unique personification opportunities for subscribers.


Instead of standard ring back tones and announcements, a subscriber can set his/her personal choices that would be matching her preferences.


PROTEI RBT server supports advanced profile management subsystem allowing the service user to configure tones and prompts separately for different subscribers and subscribers’ groups with possibility to configure different tones depending not only from Caller ID but also from the time schedule (e.g. to set different tones for working hours and for non-working periods).


Service self-management can be performed by the subscriber via SMS, USSD or using personal WEB-interface.

Video RBT option is supported as an important functional enhancement of the traditional RBT platform, intended for 3G users for whom video calls are available. This service can be accessed from IMS and NGN networks also.


PROTEI RBT system is a fast way to offer Ring Back Tone service to Operator’s subscribers. Due to platform’s flexibility and scalability the system can be easily adjusted according to current or new requirements.


Key Benefits:


-Different ring back tones can be set to particular callers, caller groups and unspecified numbers, depending on date, weekday and/or time

-Tone management via SMS/USSD, IVR or convenient Web-interface

-Lists of melodies can be updated dynamically from external files

-Recording personal phrases is available

-Advanced options are available: “Tone like my friend has” (Copy RBT service), “Present tone to friends”, Corporate RBT, different tone prices per     purchase channel, “Hang-up SMS” and “Anti RBT”

-Different Operator`s service promotional tools are available: “The second melody as a gift”, “Get bonus points for inviting a friend”, “Free trial period”, “Forth melody as a gift”, “First month of subscription is free”

Sponsored Call


PROTEI “Sponsored Call Server” system allows end-users, subscribed to specific thematic information channels, to make free or discounted calls while receiving attractive advertisements.

When   subscriber makes a   call, prior to establishing a connection, he/she receives a multimedia promotional audio or video from an advertiser. After that he/she receives different bonuses:

-Certain number of call minutes paid by the advertiser during a call

-Discount for minutes price

-Certain number of call minutes paid by the advertiser during a day, week, month etc.

Advertisement is played only within thematic channels and only to subscribers who have subscribed to it. Subscription can be made by sending SMS/USSD-message to one of the numbers corresponding to the thematic channels or through the IVR using the DTMF-menu. Self-subscription via WEB- interface is also available. Subscriber may   be    subscribed to several thematic channels simultaneously.

Providers of advertising information have convenient Web- interface for managing thematic channels: uploading and deleting their own commercials, viewing statistics.

The Operator may   set   limits on the total number of playable subscriber commercials and   on the total amount of bonuses, daily/ monthly available to a subscriber.

Content Delivery Platform


Mobile Portal is a universal flexible solution for content- and service- providers intended to offer wide range of content and entertainment services. By using this solution Operator or content-provider can easily deploy services like sending SMS- and WAP-content ‘on demand’ (pictures, texts, logos, music, including random services) or by subscription (information, weather forecast etc).

Voting and quiz services could also be easily deployed. These services enable efficient on-line interaction with wide subscribers’ base for quizzes, polls, marketing researches etc. People can participate in the voting using SMS, USSD or voice voting/quiz channels. System supports convenient WEB-interface for system administration and watch for voting course; fully configurable visual appearance of the voting results chart; manual or scheduled voting start and stop. Integration with PROTEI IVR is supported for voice voting, content listening and ordering etc.

With PROTEI Mobile Portal, service providers can deploy new services quickly and efficiently:

-Voice information and entertainment services

-Polls and SMS voting

-Quizzes with voice and SMS access

-On-demand WAP and SMS content delivery (ring tones, logos, pictures, wallpapers, random jokes etc.)

-SMS content delivery by subscription (news etc)

-Mobile advertising


Key Benefits:


-Cost-effective solution

-Fast and easy integration with Operator's network

-Fully configurable solution

-Friendly-user WEB-interface

-Different algorithms of service delivery

-High capacity


PROTEI xVLR is a carrier class contemporary system for collecting information about location and registration of subscribers of GSM/UMTS network

The main purpose of the solution is the realization of technological ability to process, store, update and transmit to external applications information about location and movement of the subscriber. This made PROTEI xVLR a powerful solution for territory-dependent SMS notification.

Integration with geographic information system(GIS) allows selecting the broadcasting area on a digital map with automatic conversion of the selected area into a list of Cell IDs or Location Area by means of the broadcast management subsystem.

Implementing API on the basis of HTTP/XML for interaction with external applications makes such integration fast, easy and flexible.

New services can be offered by mobile operator to their corporate or advertising clients: any company can make a mass advertising distribution in the area where the company is located. Additional criteria can also be chosen basing on information available from Operators CRM system, e.g.:

-Average revenue per user (ARPU) for one subscriber. (Subscribers could be ranged according to this sum of money and informed according to marketing program for a specific segment of buyers).

-The distribution can be made for a list of company`s clients, when they appear in the company location area.

-In order to prevent sending messages to subscribers that opted out of the distribution, the system provide keeping black lists of subscribers.

Integration with GIS and powerful statistics system makes PROTEI xVLR career class multicriteria tool for targeting mass distribution.

Key Benefits:


-Huge possibilities for tracking of particular subscribers, control of targeted areas

-Possibility to inform all subscribers registered in particular area (LAC/Cells)

-Easy way to collect information about most of handovers without installation huge passive monitoring system in every point of the network

-Forced paging to verify subscriber location before bulk messaging (optional)

-Collecting unique information about subscribers’ behavior and network utilization

Location Based Services Enabler


PROTEI Location Based Service Enabler gives to Operator the possibility to provide services related with subscriber’s criteria (e.g. weather, traffic and entertainment information), tracing services (used for security purposes, for rendering, technical support, emergency help, searching objects), resource control services (allow to provide vehicle, traveling personnel manipulating etc.) and navigation services (used for informing subscribers about optimal directions from one destination point to another.).

Cell ID and Cell ID+ technologies (Time Advance) are supported. LBS Middleware enables flexible access policy management, on-line charging of location requests initiated by service providers, CDR generation and integration with both operator’s radio-planning systems and external geo-information systems (GIS).


Key Benefits:


-Wide range of unique and useful LB-services

-Convenient interface for content providers

-Accuracy up to 150 m

-Powerful maintenance and reports system

-Convenient interface for content providers

-Simple implementation

-Fully functional SMPP

-Standard interface

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  • Phone: +962-6-560 7833
    Fax: +962-6- 562 0807
    Email: info@Protei.me
  • Mailing Address:
    Protei MENA Branch
    Al-Otoum Commercial Complex 
    Suite No. 205
    Wasfi Al-Tal St. No. 98
    P.O. Box 961741 Amman 11196 Jordan
    Office Hours: Sunday through Thursday, 9:00 a.m - 5:00 p.m

About Protei MENA

The Jordan based Protei MENA branch, was founded in 2009 to better support Protei’s MENA Region clients
Protei MENA is the base of Protei’s high caliber and well trained Arabic speaking professionals.
Protei MENA Delivered 70+ New/Replacement projects in several MENA operators within the last seven years.

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